NAATI is committed to providing a safe testing environment and takes the health and safety of our candidates and staff seriously. We anticipate that 2021, particularly in the first half of the year, will continue to have challenges with state or city-based restrictions impacting our normal business operations and our availability to deliver face-to-face testing.
Please accept that NAATI is doing all it can to ensure that candidates are well informed and able to take a test in a safe, fair and timely manner. Regarding Interpreting tests, NAATI prefers administering them in a face-to-face setting, however, we are also able to administer them online in the event further restrictions prevent testing onsite. Almost 200 candidates in 18 languages successfully took their test in this way last year.
Where local restrictions prevent us testing face-to-face, candidates will be offered the option to take the online test if possible or reschedule to a future date once restrictions have eased. At this time, Auslan testing is not available online and candidates will be contacted to reschedule their test date if face-to-face testing is not possible.
Where you are rescheduled to an online test, please follow the instructions available on our website:
All Certified Translator and Credentialed Community Language (CCL) tests will continue to be conducted online throughout 2021.
To ensure a safe testing environment, further information for face-to-face testing candidates is provided below.
- If you have been in contact with someone who has the COVID-19 virus or;
- If you are feeling unwell and have flu-like symptoms (such as fever, cough, sore throat, runny nose or shortness of breath) or;
- You are subject to a current quarantine direction;
We ask that you do not attend your scheduled test session. If you present to your test session with flu-like symptoms you will be asked by a NAATI staff member to leave the premises and reschedule the test.
For face-to-face testing, Certification candidates who may not be able to take their test in-person due to illness, NAATI has updated its rescheduling and cancellation policy. Candidates that have flu-like symptoms have until 8am on the day of the test to reschedule, with no charge. Please contact firstname.lastname@example.org.
For all online candidates please refer to NAATI’s Terms and Conditions for more information relating to the cancellation policy.
Requirements on Test Day
When attending any NAATI testing venue, we ask that you follow NAATI’s health and safety measures to protect our staff and other candidates which includes:
Following NAATI staff directions
NAATI staff have trained for, and planned, how to conduct testing to ensure everyone’s safety. Please follow their, and our COVID-Marshalls’ directions at all times. Failure to do so may result in an inability to conduct your test or remain on premises.
Checking into your test
In states where it is required all candidates must check into the venue using their state app and our venue’s QR code in addition to regular NAATI check in procedures:
- Victoria – Service Victoria App
- NSW – Service NSW App
- Queensland – No additional requirements
- WA – SafeWA App
- SA – mySA GOV App
- ACT – Check In CBR App
Social distancing instructions
Candidates and staff are to remain 1.5m apart whenever possible. Test and waiting rooms have been configured to allow this to occur.
Where there is significant community transmission (as determined by state public health authorities), you may choose, or be required to, wear a mask. If physical distancing is difficult to maintain, for example on public transport, covering your face with a mask can provide some extra protection.
NAATI offices will supply candidates with a mask should they require one, and encourage candidates to wear them when not being tested should they wish to. Our state staff will be following the advice and current directions on masks in the state they work in.
During testing, the requirement for candidates and Role-players to be able to clearly enunciate, for their mouth to be visible for clear communication, and for marking by examiners allows for masks to not be worn in each state.
We ask that all candidates bring their own pens, note paper, and bottled water for their test to avoid sharing of these items. Once used they are to be taken away or in the case of notes disposed of onsite (so as to ensure the integrity of test material).
Increased cleaning of shared spaces will occur regularly in venues and between test sessions.
Candidates in addition should ensure;
- they regularly wash hands with soap and water (for at least 20 seconds) and use supplied hand sanitisers at the testing sites.
- they avoid touching their eyes, nose and mouth with unwashed hands, and
- they sneeze or cough by covering their mouth with their elbow (or cough directly into a tissue)