From 14 July 2025 our rescheduling and cancellation policies are changing. This will ensure fair allocation of test places, improve cancellation terms and aim to make these policies easier to understand. The new cancellation and rescheduling policies will apply to all NAATI tests. Please review the changes below.
If you do not agree to these changes, please see the bottom of this post for instructions on cancelling your test and requesting a full refund.
Rescheduling
From 14 July 2025, candidates will be able to reschedule tests up to (and including) 8 days before the test date.
This replaces the current policy which had different rules depending on the type of test (reschedules were allowed up to 3 days before an online test, or 15 days before a Certified Provisional Interpreter test).
NAATI is making this change due to a growing trend of candidates booking test sessions and then rescheduling 3 days before the test. This short timeframe has meant other candidates have been unable to find available test sessions and NAATI has not been able to offer the tests to other candidates once they become available.
This change also aligns with NAATI testing processes, which includes emailing test information to candidates 7 days before each test.
Cancellations
From 14 July 2025, candidates will be able to cancel a test up to 1 hour before the scheduled test time via their myNAATI account. There will no longer be a requirement to demonstrate exceptional circumstances. Test cancellations made in this way will now be eligible for a 75% refund.
This replaces the current policy which had different rules depending on the type of test (no refunds were offered for online tests cancelled within 2 days of the test date or Certified Provisional Interpreter tests cancelled within 14 days without evidence).
What if I do not agree?
If you do not agree to the updated Terms and Conditions, you should email finance@naati.com.au by 13 July 2025 to request a full refund and test cancellation. Please don’t do this through your myNAATI account as the wrong refund will be processed.
Requests for refund should include the candidate’s Customer Number and indicate it is in relation to the Terms and Conditions change. Refunds will be processed within 14 days.
Candidates who do not request a refund by 13 July will have accepted the new Terms and Conditions.
