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CCL FAQs

Here you'll find answers to frequently asked questions about CCL testing. 

FAQs about other NAATI services and products can be found here

If your question isn't listed here, get in touch with us.

You should close the application window and try again after 10-15 minutes. You need to be careful to re-enter the exact same contact details you used last time as NAATI’s systems may have already saved your previous contact details.

If you seeing an error after entering your contact details, it means that our system could not match your details to what already exists on NAATI’s database. You should contact NAATI to check what details you already have on our system.

If you have paid by credit card:

  1. Your payment will be processed by NAATI immediately and you will receive a second email containing your invoice within 24 hours.
  2. Your application is then added to the processing queue for NAATI to check. Checking of your application usually takes up to one week, but can occasionally take more when demand volumes are high.
  3. Once your application is checked and approved by NAATI, you will receive a third email confirming your application has been approved and that you can now to log into myNAATI to select your test session.

If you are going to pay by direct deposit or cash:

  1. NAATI will email you your invoice within 24 hours. All invoices need to be paid within seven days otherwise NAATI reserves the right to cancel your application.
  2. NAATI will then need to reconcile your payment. This can take up to 72 hours.
  3. Once reconciled, your application is then added to the processing queue for NAATI to check. Checking of your application can take up to one week or more.
  4. Once your application is checked and approved by NAATI, you will receive a third email confirming your application has been approved and that you can now to log into myNAATI to select your test session.

NAATI recommends that you make payment online via credit card.

NAATI has created some free preparation materials that can be downloaded from here.

We do not offer or endorse any kind of CCL preparation courses or workshops.

NAATI is aware that a number of institutions and/or training organisations are running courses claiming to be preparation courses for the NAATI CCL test. While NAATI encourages training and preparation for any language related test, we do not formally endorse any such courses and nor do we intend to. NAATI sets the CCL test and is the authority which issues the CCL result. CCL candidates should be aware that organisations offering such training do not have unique information about the test.  

The CCL application form will ask you to make payment as part of your application. You can choose to make payment via:

  • Credit card (online)
  • Direct bank deposit
  • Cash (payable at any NAATI office)

If you choose to make payment via cash or direct deposit, you will need to wait an additional 24 hours to receive an email that includes an invoice for payment.

If you choose to make payment via credit card, your payment will be processed immediately online.

Please note that you cannot change your selected payment method after you have submitted your application. This is because your application is placed in a processing queue based on when the application payment was received.

If you have chosen the wrong payment method by mistake, you will need to contact us (in writing) via info@naati.com.au. NAATI will then cancel your current application and you will then need to submit a new application.

Once your application has been checked and approved by NAATI, you will receive an email inviting you to select a test session (from what is still available) using myNAATI. This approval could take up to a week or more.

You cannot select a test place when you fill out the application form. You are only shown a preview of what places are available at that time. If you cannot see any test sessions, it means that all test sessions for that language and location are full at that time. In these cases NAATI will look at adding additional test sessions to meet the demand.

As NAATI is constantly receiving a large number of applications, we cannot guarantee that you will be able to select the same test place you would have seen when you originally applied.

In saying this, you can use myNAATI to change your test session as many times as you like provided you are not within 21 days of the selected test date.

No. For equity and logistics management reasons there is no fast track option. NAATI processes CCL applications based on date of payment.

Please note that there is high demand for CCL test places. You should plan ahead as there may be a gap of several months before you can sit a test.

Yes, if there is a good reason to do so. To change your test location, you will need to log in to myNAATI, select 'My Tests' and follow the prompts. 

If you change your test location, you will automatically lose any test places booked at your original test location.

Please note that you will not be guaranteed an earlier test session by changing your test location or language.

Yes, if you think it is necessary to do so. To change your test language, you will need to email your request info@naati.com.au. Requests must include:

  1. the test language you originally applied for;
  2. the test language you wish to change to; and
  3. your customer number.

If you change your test language, it cannot be changed back.

Please note that you will not be guaranteed an earlier test session by changing your test location or language.