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COVID-19 – Advice for Test Candidates

As most people would be aware there has been an outbreak of a new virus called COVID19 (Coronavirus) which is now impacting over 80 countries around the world.

We appreciate that many of our candidates have either travelled to, or are coming from these countries recently and may be affected by self-quarantining obligations, travel restrictions, or have been in contact with someone that has been affected.

NAATI is committed to ensuring the health and safety of all staff and candidates. 

We request that :

  • If you have been in contact with someone who has the virus or;
  • If you are feeling unwell and have flu like symptoms (such as fever, cough, sore throat, runny nose or shortness of breath).

You not attend your scheduled test session. If you present to your test session with flu-like symptoms you will be asked by a NAATI staff member to not sit the test, leave the premises and reschedule the test.

Where you:

  • Have recently travelled from outside Australia and particularly from a country with high infection rates (Italy, South Korea, Iran, China etc) or;
  • You are uncomfortable attending;


You reconsider your need to attend and consider rescheduling to a later date.

To address this issue and in particular, for those candidates who may not be able to sit the test, NAATI has changed its rescheduling and cancellation policy and all test candidates will now be able to reschedule their test up to 1 week before test day by themselves with no penalty through their myNAATI portal. Candidates who wish to reschedule for the week up to 8am on the day of the test  can contact info@naati.com.au and will be able to do this for no charge also. Where candidates wish to cancel their test completely we will provide a 75% refund up to the day before the test upon completion of the refund form.

When attending any NAATI testing venue, we ask that you follow NAATI’s precautionary measures to address the spread of this virus which includes:  regular washing of hands with soap and water (for at least 20 seconds), the use of supplied hand sanitisers at the testing sites, avoid touching your eyes, nose and mouth with unwashed hands, and ensuring that you sneeze or cough by covering your mouth with your elbow (or coughing directly into a tissue).  If you are feeling unwell, please do not attend the NAATI test.

In addition to the changes to our cancellation policy we will also be increasing availability of tests later in the year to assist those that have had to withdraw at this time. These test sessions will be made available as soon as the situation is clearer and will assist in the event that no future test session is available yet or candidates are unsure of when they’ll be able to travel.

If you have any questions, please contact info@naati.com.au

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