The easiest and quickest way to contact us is by email to Your email will be referred to the most appropriate staff member for response. We will aim to get back to you within 2 working days.

You may find the answer to your query in the Frequently Asked Questions on our website which we update regularly.

We have a Customer Service Charter which sets out how you can expect us to communicate with you.

Please note: We do not provide translating or interpreting services. If you are looking for a translator or interpreter, you can use our Online Directory to find one.

Other ways to contact us


Phone: 1300 557 470

NAATI website chatbot: You can use the NAATI chatbot to search for answers to frequently asked questions via the icon at the bottom right of your screen. The chatbot will respond quickly by drawing information from our website. If you are unable to find the information you are looking for, you will be asked to enter your name, customer number (if applicable), email address and a message, and your query will be referred to a staff member for a response during working hours.

NAATI offices

NAATI is a national organisation with offices in six states and territories. These offices support testing of candidates and local engagement.

Please note: If you visit our offices in person, our staff may not be able to assist with your query and may direct you to email or call instead.


16/2 King Street, Deakin ACT 2600
PO Box 223 Deakin West ACT 2600
Ngunnawal Country
Office hours: 9am-4:30pm Monday to Friday


Suite 3, Level 5, 280-282 Pitt Street, Sydney NSW 2000
Gadigal Country
Office hours: 9am-4pm Monday to Friday


NAATI currently manages NT testing and other operations from its National Office. For NT enquiries please email


Queensland Multicultural Centre,
Room 10, Level 2, 102 Main Street, Kangaroo Point QLD 4169
Meanjin Country
Office hours: 9am-4pm Monday to Friday


Closed to the public.
Level 8, 170 North Terrace, Adelaide SA 5000
Kaurna Country


NAATI currently manages Tasmanian testing and other operations from its Victoria Office. For Tasmania enquiries please email


Level 10, 179 Queen Street, Melbourne VIC 3000
Wurundjeri Country
Office hours: 9am-4pm Monday to Friday


Level 1, 49 Oxford Close, West Leederville WA 6007
Noongar Country
Office hours: 9am-4pm Monday to Friday

Feedback and complaints

We welcome any feedback – positive or negative. You can provide this to us by email to

If you would like to make a complaint, please refer to our Complaints Policy.


16/2 King Street
Deakin ACT 2600

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Queensland Multicultural Centre
Rm 10, 2nd Floor
102 Main Street Kangaroo Point
Brisbane QLD 4169

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Suite 3, Level 5
280-282 Pitt Street
Sydney NSW 2000

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Level 10
179 Queen Street
Melbourne VIC 3000

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8th Floor
170 North Terrace
Adelaide SA 5000

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Level 1
49 Oxford Close
West Leederville WA 6007

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