NAATI is the national standards and certifying authority for translators and interpreters in Australia.
NAATI’s vision is for a connected community without language barriers.
Through certifying practitioners who wish to work as translators and interpreters in Australia, we aim to maximise people’s ability to engage and participate in Australian society.
NAATI’s values underpin our Customer Service Charter and Code of Conduct.
Every day, we engage with current and aspiring practitioners, test candidates, governments, industry partners, academic institutions, language service providers, key professional associations, international organisations and the community. Most people we speak to are from diverse cultural and linguistic backgrounds, from Aboriginal and Torres Strait Islander community members to newly arrived migrants.
NAATI’s customer services are guided by our values: respect, integrity and professionalism. Our employee Code of Conduct sets the standard for our actions and behaviours at work, including how we engage with the people we support.
When communicating with us, you can expect us to:
We will always try to resolve queries as soon as possible. Our target is to respond to all queries within 2 working days.
Please note: Standards do not apply to unsolicited mail, sales or promotional material.
Please help us to help you by:
We will not tolerate or respond to any communication which is offensive, abusive or threatening.
We always try to be better at what we do. If you have any feedback, including compliments, suggestions or complaints about things that have not gone well, we would love to hear from you.
Feedback should be made in English and emailed to firstname.lastname@example.org. We can accept video or audio feedback where providing this in writing is not possible.
Any complaints we receive will be dealt with in line with our Complaints Policy.
The easiest way to contact us is by email to email@example.com.
You can find our other contact methods on the NAATI website under Contact.