The National Accreditation Authority for Translators and Interpreters Ltd (ABN 42 008 596 996) (referred to in this policy as ‘NAATI’, ‘our’, ‘we’ or ‘us’) is committed to protecting the privacy of personal information. Personal Information collected by NAATI, like other organisations operating in Australia, is protected by the Privacy Act 1988 (Cth) (‘the Act’) and associated legislation.
NAATI adheres to the Australian Privacy Principles (‘APPs’) contained within the Act which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them.
By using our products or services, visiting our website or giving us your personal information, you agree to your information being collected, stored, used and disclosed as set out in our Privacy Policy.
Under the Act:
‘personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form.
‘sensitive information’ (a type of personal information), means information or an opinion about an individual’s race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information.
NAATI collects personal information from people seeking NAATI’s products and services, including from:
NAATI collects the following personal information:
We do not collect sensitive information unless the individual has consented to the collection of the information (by filling in an online form or otherwise disclosing that information to us) and the information is reasonably necessary for one or more of NAATI’s functions or activities, or the collection is required or permitted by law.
NAATI only collects personal information by fair and lawful means. We usually collects personal information directly from the person to whom it relates, e.g. when a person:
Sometimes NAATI collects personal information about an individual from a third party or a publicly available source, but only if it would be unreasonable or impracticable to collect the personal information from the individual.
If you provide personal information about someone other than yourself, you agree that you have that person’s consent to provide the information for the purpose for which you provide it to us. You also agree that you have told the person about our privacy policy and where to find it.
We may also collect information through:
Cookies are small data files containing small amounts of information that are placed on your device when you visit our website. NAATI uses cookies in order to recognise you across different devices. Cookies set by us are called “first party cookies”. Cookies set by other parties other than us are called “third party cookies”.
We use cookies to provide you with a more personal and interactive experience when you use our website or myNAATI. Use of cookies enable us to recognise your device so we don’t need to bother you with a request to agree to our terms of use, register or log in every single time you visit a different part of our website or myNAATI.
Cookies also helps us to measure traffic patterns and to determine which areas of our sites are most popular. We use this research to make improvements to the way we structure and present information and services on our sites. We may also log IP addresses, browser types, domain names, access times and referring site addresses to analyse trends, administer our sites, track user movements, and gather broad demographic information.
We may also collect anonymous data (which is not personal information) relating to your activity on our sites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles (and other relevant privacy laws) do not apply and we may use this information for any purpose and by any means.
Third parties may serve cookies on your computer or mobile device to serve advertising through our website or myNAATI. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Links to information for each major browser can be found below:
If you choose to decline cookies, you may not be able to fully experience our website, myNAATI or other websites you visit.
We currently use Google Analytics. Google Analytics collects information anonymously and reports NAATI website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. Please click here to learn more.
If you do not provide us with the personal information described above, some or all of the following may happen:
NAATI only uses personal information for the purpose for which it is provided to us, for related purposes or as required or permitted by law. NAATI may use personal information for the following purposes:
NAATI will only use or disclose an individual’s sensitive information for the purpose for which it was collected, with the individual’s consent, or if required or permitted by law. If you do not provide us with your personal information, we may not be able to supply our services to you, employ you or otherwise deal with you.
If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in certain instances, we may not be able to allow you to access particular services if you don’t provide the required personal information. We will inform you at the time this happens and explain to you the reasons why the information is required.
NAATI only uses personal information for the purpose for which it is provided to us, for related purposes or as required or permitted by law. NAATI may use personal information for the following purposes:
NAATI will only use or disclose an individual’s sensitive information for the purpose for which it was collected, with the individual’s consent, or if required or permitted by law.
If you do not provide us with your personal information, we may not be able to supply our services to you, employ you or otherwise deal with you.
NAATI verifies the credential status of translators and interpreters upon enquiry. The information disclosed includes a Practitioner ID, NAATI Customer Number (or NAATI number), name, credentials held, dates when credentials were awarded and will expire and recertification status.
Such enquiries are usually from potential clients and employers via NAATI’s online verification tool on the NAATI website – to access click on the ‘Verify Practitioner Credentials’ button on the homepage of the NAATI website.
NAATI may disclose:
Any direct marketing communications will advise recipients how they can opt out of receiving such marketing-related communications. Except as outlined above, NAATI won’t disclose personal information without the individual’s consent.
Except for applicants who request testing at an overseas test venue, NAATI does not disclose personal information overseas unless required or permitted by law
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include:
NAATI stores personal information of applicants and credentialed translators and interpreters on separate files for each individual, either electronically and/or in hard copy.
NAATI keeps personal information for as long as the information is required for the purpose for which it was provided. It is generally kept for a further period of seven years. Where NAATI no longer requires your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed.
Under the Act, individuals may generally have access to personal information held about them. If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow the individual access unless we consider that there is a sound reason under the Act, or other relevant law to withhold the information.
If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. NAATI does not provide applicants access to test materials.
Individuals can view their personal information during NAATI’s normal office hours by appointment only. All requests to view personal information must be made in writing (via info@naati.com.au) and may take up to 10 working days to process. The viewing of personal information must be done in the presence of an authorised NAATI staff member at a NAATI office and proof of identification must be shown by the individual.
NAATI test candidates and credentialed translators and interpreters may also view their personal information at any time using the myNAATI portal.
Any individual who believes that personal information held by NAATI is incorrect must notify us in writing of the relevant corrections. NAATI test candidates and credentialed translators and interpreters may choose to update their personal information at any time using the myNAATI portal.
If you consider that a breach of privacy may have occurred, you can contact the Manager, Corporate Services and Support to discuss your concern in writing:
Manager, Corporate Services and Support
National Accreditation Authority for Translators and Interpreters Ltd
PO Box 223
Deakin ACT 2600
You will need to provide us with details of your complaint and any supporting evidence and information. We will review all complaints and respond to you as soon as practicable.
If you are not satisfied with our response, or you require further general information about privacy protection, you can contact the Office of the Privacy Commissioner by visiting their website at www.oaic.gov.au.
NAATI reserves the right to review its Privacy Policy or any part of it from time to time, and will do so at least annually. Please check this page periodically for changes.
Your continued use of our website, products or services, applying for credentials, requesting our assistance, or the provision of further personal information to us after this privacy policy has been revised, constitutes your acceptance of the revised privacy policy.
This Privacy Policy is approved by the Chair of the NAATI Board of Directors, pursuant to a resolution of the Board.