We have recently launched the NAATI chatbot, which we hope will be able to help you with any basic enquiries you might have.
We encourage you to give the bot a try. If it is unable to answer your question, it will ask for your email address and a ticket will be created. Our customer service team will respond to your ticket when we are back in the office. You can access the bot by clicking on the green icon in the bottom left corner of the screen.
We appreciate your feedback on the usefulness of the answer you receive, as this will help us in training the bot.
Alternatively, you might be able to find an answer to your question on our FAQs.
Please note, the chatbot is currently in beta phase and we are aware that there are some issues with it’s functionality, which our IT team are working on. As always, feel free to contact us at firstname.lastname@example.org if you have any difficulty accessing the bot or if your question requires a more personalised response.