Translators deal with the written word. They translate written documents from one language to another.
Interpreters deal with the spoken word or signed languages (such as Auslan). They interpret what each speaker is saying or signing into the other person’s language.
No. NAATI does not provide translation or interpreting services.
We are an accreditation authority – that is, we ‘licence’ people who wish to work as translators or interpreters. Once certified, each translator or interpreter works for themselves (or an agency or some other organisation).
Each organisation or department has their own requirements about what documents, including translations, they will accept. You will need to ask the organisation that has requested a new translation why they won’t accept the overseas translation of your document.
In any situation where you feel that an error has been made in the translation your first point of contact should be with the translator.
There are situations in which errors are made and can be corrected. However, this does not mean that a translator can be required to make a change they feel is inconsistent with the principle of accuracy as set out in the Code of Ethics.
The Code of Ethics also requires a translator to consider your feedback in a professional way and provide you with justification for their translation should this be asked for.
Should you wish to lodge a complaint after discussing the issue with the translator then you can do this with NAATI.
It is your responsibility to check whether the organistion or department you are submitting the translation to will accept older NAATI credentials.
The best way to update your details is through the MyNAATI portal. If you cannot access your account, please use the the get in touch form to contact our national office (and include your customer number).
You should update your contact details with us every time you change your address, phone number or email.
If you seeing an error after entering your contact details, it means that our system could not match your details to what already exists on NAATI’s database. You should contact NAATI to check what details you already have on our system.
You should close the application window and try again after 10-15 minutes. You need to be careful to re-enter the exact same contact details you used last time as NAATI’s systems may have already saved your previous contact details.
NAATI does not provide a reduction in fees for concession card holders, students or pensioners.
This depends on a number of factors, such as the demand for the particular language, your certification type and your skill.
Some language communities may be quite small, so there may not be much work. In others, a large number of certified practitioners may already exist, which may mean greater competition and fewer opportunities.
The only way to find out if there’s demand for a particular language and, if so, at what certification type, is to do your research. For example, you could contact translating and interpreting agencies, or organisations that employ interpreters or translators.
This will depend on many things, such as the demand for the particular language, and your skills and experience. For some languages, there may not be much work.
If you are able to find full-time work, the Open Universities Career Guide indicates a salary range for translators and interpreters of between $36,000 and $75,000, with an average salary of $55,000.
If you run your own business, you will need to decide how much you wish to charge. You can get an idea of appropriate rates by doing a web search – some agencies publish their rates online.
NAATI is aware of concerns over remuneration rates within the translating and interpreting sector. While we are happy to advocate for practitioners and support any initiative that aims to improve the pay conditions generally, we have no direct influence in determining remuneration rates.
NAATI is not aware of any formal recognition of NAATI certifications in other countries.
If you have any questions about the acceptability of your NAATI credential overseas, you need to contact the organisation who would receive your translation or for whom you might interpret for.
No it is not. As NAATI is not an agency as defined by the Freedom of Information (FOI) Act, we do not breach the terms of the act by refusing to release test materials to applicants.
Applicants acknowledge these terms when they sign their application form. The FOI Act also provides exemption for all testing materials.
It is NAATI’s view that the individual requirements of each government agency is a matter for that respective agency. We encourage practitioners to contact agencies directly to check requirements for acceptable translations.
It is our aim to answer some questions you may have on the various stages that you go through from applying for a CCL test to when you receive your results.
We cannot add ID documents to your application after you have submitted it.
If you forget to add attach your ID documents with your application, then your application will be rejected. You will be required to submit a new application along with you I.D documents.
Your new application will be processed in the order it is received.
Read: Submit an Application
There can be several reasons as to why your application can be rejected. The reason for rejection will be clearly outlined in your email along with further instruction.
NAATI products and services are charged in Australian dollars ($AUD) and where applicable include Australian Goods and Services Tax (GST). For many international residents GST is not payable and NAATI does not apply it.
NAATI is aware of an issue in our system whereby some international candidates are receiving invoices which state that GST has been applied. This is a system issue which we are working on.
Yes. All CCL tests are conducted online.
NAATI staff cannot book a test date for you. To book a test date you will need to log onto your myNAATI portal and select a test date that is available to you.
If no available dates appear for the location you have selected, this means there are no current test spaces available. You can either change location or keep checking myNAATI regularly to see if there have been any cancellations or further test dates added.
NAATI is aware of several companies and individuals offering this type of service. NAATI does not provide any company or individual preferential access to test places and we actively pursue anyone who tries to manipulate our booking system. We will invalidate the test of any candidate found to have used a service such as this and are always working to ensure all candidates have equal access to test dates. There is no time limit to select a test spot after your application has been processed. We suggest you keep checking myNAATI regularly.
No. Once you have submitted your application you are not able to change or select a different payment method.
If you want to change how you pay you will need to send an email to email@example.com. Your application will be cancelled. You will need to submit a new application and select your preferred payment method.
Refer to the cancellation policy: Terms and Conditions
If for any reason other than those mentioned in the cancellation policy, you are unable to attend the session, please inform us and we will withdraw your application. 100% of the fee will be retained.
If you would like to sit the test at a later date, please submit a new application, select a test date and make another payment.
Candidates can change their language, at no cost, if the test date is more than 7 days from the date of change. If the test date is within 7 days from the date of change a 100% penalty (i.e. $800) will be applicable.
Language requests can be submitted to firstname.lastname@example.org.
You will need to send a copy of your hospital admission because of surgery, serious injury or an accident no more than four weeks old to email@example.com.
It can take 14-21 days to process a refund and then receive the credit to your account. Please note NAATI will refund the payment to the same account it was paid from.
If you receive a Credit Note this means NAATI is processing your refund request. Your funds will be credited within 5 -10 business days of receiving the credit note to the same bank account/credit card you paid from.
Please send us documentary evidence such as an Australian drivers license or an Australian Government issued photo ID card and we will amend your address.
There are three sections in the name category; a) Given name, b) other names and c) family name and it should be filled as follows;
Candidate Name: John Harison-Mcdonald
First Name: John
Other Name: Leave it blank
Family Name: Harison-Mcdonald
Candidate Name: Mousa Khalil Bakar bin Issa
First Name: Mousa
Other Name: Leave it blank
Family Name: Khalil Bakar bin Issa
Your name is printed based on the details that were entered on the myNAATI portal. Any name change or correction must be sent in writing to firstname.lastname@example.org attaching a copy of your valid ID, such as a passport or Australian driving license within 7 days of receiving your result.
The address mentioned in the credential letter is the one available in our record at the time of issuing the letter. We expect that candidates maintain their profile updated in myNAATI account.
If your result has been issued in the last 30 calendar days, NAATI can issue a new credential letter.
If your result has been issued more than 30 calendar days, NAATI can not issue a revised credential letter. Instead we will issue a supporting letter mentioning your current address.
Please provide us documentary evidence (driving license, utility bill excluding mobile bill, lease copy) clearly showing your full name and new address to issue a new credential / supporting letter.
Candidates who wear a hearing aid are required to provide to NAATI a current Medical Certificate about their condition, related medical reports for the past 12 months, the hearing aid model number and photos clearly showing the model number. This information must be sent to email@example.com at least three days before the candidate’s test date.
Modifications to how the test is undertaken are not possible.
Please send a copy of other ID documents such as an Australian drivers license or Australian Government issued photo ID card to firstname.lastname@example.org to enable use to update your file.
It is recommended you bring your original ID on test day.
There is a national time of 20 minutes per test. We may cease a test if it runs too long.
Refer to the Candidate Instructions.
Any test issues should be reported within 24 hours via email to email@example.com. Any incidents reported after this time frame will not be taken into consideration. Any test issues or incidents will be investigated, and a response provided as soon as the investigation has finished. Please ensure that you tell us your customer number in the subject line as without this a response may be delayed.
While reporting a complaint, please mention your customer number in the subject line. Your complaint will be thoroughly investigated and it may take up to two weeks for us to respond.
A paid review is only available to candidates whose initial result is 58 or higher. The result will be the average result of three examiners, the two that originally marked the tests and a third examiner.
A paid review result can take up to three weeks and the result will be sent to you via email.
You cannot submit a new application and an application for a paid review at the same time.
However, if you submit a new application and have not selected a test date yet, please write to us (firstname.lastname@example.org) and provide your consent to withdraw your application. Once the application is withdrawn, you will be able to submit a paid review request.
If your credentials have expired, you need to take the test again.
You can submit an application 6 months prior to the date of the expiry of the existing credential.