Translator or Interpreter?

Translators deal with the written word. They translate written documents from one language to another.

Interpreters deal with the spoken word or signed languages (such as Auslan). They interpret what each speaker is saying or signing into the other person’s language.

I need to get my document translated. Can you do it?

No. NAATI does not provide translation or interpreting services.

We are an accreditation authority – that is, we ‘licence’ people who wish to work as translators or interpreters. Once certified, each translator or interpreter works for themselves (or an agency or some other organisation).

My document was translated overseas, why do I need to get it translated by a NAATI certified translator?

Each organisation or department has their own requirements about what documents, including translations, they will accept. You will need to ask the organisation that has requested a new translation why they won’t accept the overseas translation of your document.

I think I got a bad translation, who do I contact to make a complaint?

In any situation where you feel that an error has been made in the translation your first point of contact should be with the translator.

There are situations in which errors are made and can be corrected. However, this does not mean that a translator can be required to make a change they feel is inconsistent with the principle of accuracy as set out in the Code of Ethics.

The Code of Ethics also requires a translator to consider your feedback in a professional way and provide you with justification for their translation should this be asked for.

Should you wish to lodge a complaint after discussing the issue with the translator then you can do this with NAATI.

What if my chosen translator hasn’t transitioned to NAATI Certification?

It is your responsibility to check whether the organistion or department you are submitting the translation to will accept older NAATI credentials.

How do I update my contact details?

The best way to update your details is through the MyNAATI portal. If you cannot access your account, please use the the get in touch form to contact our national office (and include your customer number). 

You should update your contact details with us every time you change your address, phone number or email.

The application form keeps showing me an error, what do I do?

If you seeing an error after entering your contact details, it means that our system could not match your details to what already exists on NAATI’s database. You should contact NAATI to check what details you already have on our system.

The application form has frozen, what do I do?

You should close the application window and try again after 10-15 minutes. You need to be careful to re-enter the exact same contact details you used last time as NAATI’s systems may have already saved your previous contact details.

I am a concession card holder, am I eligible for reduced fees?

NAATI does not provide a reduction in fees for concession card holders, students or pensioners.

How much work will I get as a translator in interpreter?

This depends on a number of factors, such as the demand for the particular language, your certification type and your skill.

Some language communities may be quite small, so there may not be much work. In others, a large number of certified practitioners may already exist, which may mean greater competition and fewer opportunities.

The only way to find out if there’s demand for a particular language and, if so, at what certification type, is to do your research. For example, you could contact translating and interpreting agencies, or organisations that employ interpreters or translators.

How much will I earn as a translator or interpreter?

This will depend on many things, such as the demand for the particular language, and your skills and experience. For some languages, there may not be much work.

If you are able to find full-time work, the Open Universities Career Guide indicates a salary range for translators and interpreters of between $36,000 and $75,000, with an average salary of $55,000.

If you run your own business, you will need to decide how much you wish to charge. You can get an idea of appropriate rates by doing a web search – some agencies publish their rates online.

Why can’t NAATI influence the remuneration of translator and interpreters?

NAATI is aware of concerns over remuneration rates within the translating and interpreting sector. While we are happy to advocate for practitioners and support any initiative that aims to improve the pay conditions generally, we have no direct influence in determining remuneration rates.

Is my NAATI certification recognised overseas?

NAATI is not aware of any formal recognition of NAATI certifications in other countries.

If you have any questions about the acceptability of your NAATI credential overseas, you need to contact the organisation who would receive your translation or for whom you might interpret for.

I want to access my test materials, is NAATI subject to the Freedom of Information (FOI) Act?

No it is not. As NAATI is not an agency as defined by the Freedom of Information (FOI) Act, we do not breach the terms of the act by refusing to release test materials to applicants.

Applicants acknowledge these terms when they sign their application form. The FOI Act also provides exemption for all testing materials.

Why won’t some Government agencies accept non-NAATI issued stamps?

It is NAATI’s view that the individual requirements of each government agency is a matter for that respective agency. We encourage practitioners to contact agencies directly to check requirements for acceptable translations.


Credentialed Community Language (CCL)

It is our aim to answer some questions you may have on the various stages that you go through from applying for a CCL test to when you receive your results.

Applications
Can I Email ID Documents to NAATI?

We cannot add ID documents to your application after you have submitted it.

If you forget to add attach your ID documents with your application, then your application will be rejected.  You will be required to submit a new application along with you I.D documents.

Your new application will be processed in the order it is received.

Read: Submit an Application

Why Was My Application Rejected?

There can be several reasons as to why your application can be rejected.  The reason for rejection will be clearly outlined in your email along with further instruction. 

Australian Goods and Services Tax (GST)

NAATI products and services are charged in Australian dollars ($AUD) and where applicable include Australian Goods and Services Tax (GST). For many international residents GST is not payable and NAATI does not apply it.

NAATI is aware of an issue in our system whereby some international candidates are receiving invoices which state that GST has been applied. This is a system issue which we are working on.

Can I Sit The Test From Overseas?

NAATI are currently looking at options to make this happen.

Test Booking
Can NAATI Book A Test Date For Me?

No.

NAATI staff cannot book a test date for you.  To book a test date you will need to log onto your myNAATI portal and select a test date that is available to you.   

If no available dates appear for the location you have selected, this means there are no current test spaces available.  You can either change location or keep checking myNAATI regularly to see if there have been any cancellations or further test dates added.  

How Can Someone Be Offering An Earlier Test Date?

NAATI is aware of several companies and individuals offering this type of service. NAATI does not provide any company or individual preferential access to test places and we actively pursue anyone who tries to manipulate our booking system. We will invalidate the test of any candidate found to have used a service such as this and are always working to ensure all candidates have equal access to test dates. There is no time limit to select a test spot after your application has been processed. We suggest you keep checking myNAATI regularly.   

Can I Change My Payment Method?

No. Once you have submitted your application you are not able to change or select a different payment method.

If you want to change how you pay you will need to send an email to info@naati.com.au. Your application will be cancelled. You will need to submit a new application and select your preferred payment method.

Reschedule, Refund & Cancellation
How Can I Reschedule My Session?

Refer to the cancellation policy: Terms and Conditions

  • If your test date is in more than 7 days, you can change it by logging into myNAATI. 
  • If your test date is in less than 7 days, you cannot change it.

If for any reason other than those mentioned in the cancellation policy, you are unable to attend the session, please inform us and we will withdraw your application. 100% of the fee will be retained.

If you would like to sit the test at a later date, please submit a new application, select a test date and make another payment.  

I Got Sick and Want to Change My Test. I Sent An Email Along With My Medical Certificate, but My Test Has Not Been Rescheduled

You will need to send a copy of your hospital admission because of surgery, serious injury or an accident no more than four weeks old to info@naati.com.au.   

How Can I Apply For A Refund?

You need to complete the refund form and send to finance@naati.com.au.

It can take 14-21 days to process a refund and then receive the credit to your account. Please note NAATI will refund the payment to the same account it was paid from.

If you receive a Credit Note this means NAATI is processing your refund request. Your funds will be credited within 5 -10 business days of receiving the credit note to the same bank account/credit card you paid from. 

Personal Details
Can I Update or Change My Address?

Yes.

Please send us documentary evidence such as an Australian drivers license or an Australian Government issued photo ID card and we will amend your address.

My Full Name Is Not Appearing on My Profile

There are three sections in the name category; a) Given name, b) other names and c) family name and it should be filled as follows; 

Example 1: 
Candidate Name: John Harison-Mcdonald
First Name: John
Other Name: Leave it blank
Family Name: Harison-Mcdonald 

Example 2:
Candidate Name: Mousa Khalil Bakar bin Issa
First Name: Mousa
Other Name: Leave it blank
Family Name: Khalil Bakar bin Issa

What Should I Do If My Full Name Is Not Printed In My CCL Letter?

Your name is printed based on the details that were entered on the myNAATI portal. Any name change or correction must be sent in writing to info@naati.com.au attaching a copy of your valid ID, such as a passport or Australian driving license within 7 days of receiving your result.

Test Day Enquiries
My Passport Has Expired and I Have Applied For a Renewal, What Should I Do?

Please send a copy of other ID documents such as an Australian drivers license or Australian Government issued photo ID card to info@naati.com.au to enable use to update your file.

It is recommended you bring your original ID on test day.  

Is There A Time Limit On CCL Tests?

There is a national time of 20 minutes per test. We may cease a test if it runs too long.

Refer to the Candidate Instructions.

How Can I Report An Incident During My Test?

Any test issues should be reported within 24 hours via email to info@naati.com.au. Any incidents reported after this time frame will not be taken into consideration. Any test issues or incidents will be investigated, and a response provided as soon as the investigation has finished.  Please ensure that you tell us your customer number in the subject line as without this a response may be delayed. 

While reporting a complaint, please mention your customer number in the subject line. Your complaint will be thoroughly investigated and it may take up to two weeks for us to respond.

Results
I Am Not Satisfied With My Results, What Can I Do?

A paid review is only available to candidates whose initial result is 58 or higher. The result will be the average result of three examiners, the two that originally marked the tests and a third examiner.

A paid review result can take up to three weeks and the result will be sent to you via email.

Note:

You cannot submit a new application and an application for a paid review at the same time.

However, if you submit a new application and have not selected a test date yet, please write to us (info@naati.com.au) and provide your consent to withdraw your application. Once the application is withdrawn, you will be able to submit a paid review request.

Others
Can I Renew My CCL Credentials?

If your credentials have expired, you need to take the test again.

You can submit an application 6 months prior to the date of the expiry of the existing credential.

I Can’t Find What I’m Looking For on The Website or in The FAQ’s.

Please send us an email at info@naati.com.au