Refunds can be requested through myNAATI. To request a refund, follow the steps below.
Step 1 – Select ‘Manage My Tests’
Step 2 – Click on ‘Manage’ next to the test to be rejected
Step 3 – Click on Change or Reject Test session
Step 4 – Reject the test session
Step 5 – Go back to ‘Manage My Tests’ menu
Step 6 – Select ‘Request Refund’ and complete any details
The refund will go back to the original payment method. If payment was by Direct Deposit, bank details should be entered here.