Refunds can be requested through myNAATI. To request a refund, follow the steps below.

Step 1 – Select ‘Manage My Tests’

Step 2 – Click on ‘Manage’ next to the test to be rejected

Step 3 – Click on Change or Reject Test session

Step 4 – Reject the test session

Step 5 – Go back to ‘Manage My Tests’ menu

Step 6 – Select ‘Request Refund’ and complete any details

The refund will go back to the original payment method.

If payment was by Direct Deposit, bank details should be entered here.

The refund will go back to the original payment method.