Refunds can be requested through myNAATI. To request a refund, follow the steps below.

Step 1 – Select ‘Manage My Tests’

Step 2 – Click on ‘Manage’ next to the test to be rejected

Step 3 – Click on Change or Reject Test session

Step 4 – Reject the test session

Step 5 – Go back to ‘Manage My Tests’ menu

Step 6 – Select ‘Request Refund’ and complete any details

The refund will go back to the original payment method. If payment was by Direct Deposit, bank details should be entered here.