News

08 Oct 2019

Years ago, when I was working as a junior salesgirl in a clothing store, we were taught that the customer was our number one priority – “the customer is always right” was the motto. Now many years later working as a translator from Bahasa Indonesia into my own language of English, there are times where...

30 Sep 2019

Do you use Health Translations when preparing for assignments? The website, funded by the Victorian Government and managed by the Centre for Culture, Ethnicity and Health (CEH), is an online library of more than 20,000 multilingual resources in 107 languages (including Auslan, Easy English and Plain English) related to health and community services.It is targeted at...

17 Sep 2019

The stunning Thursday Island in the Torres Strait provided an amazing setting for the first Community Language Aide (CLA) assessments in an Indigenous language. This July, NAATI travelled to the Torres Strait to test 10 Border Movement Officers, who work for the Department of Home Affairs throughout the area, in Yumplatok which they use in...

08 Aug 2019

The Competency Standards Framework is the recommended standards for clinicians working in healthcare settings. Delivering quality care to people from migrant and refugee backgrounds requires health professionals to adopt culturally responsive practices and communication skills to work effectively with this group of people. The Migrant Women’s Health Partnership (MRWHP) brings together consultation groups, with the goal of developing...

18 Jul 2019

Friday, 4:45pm. Ordinary close-of-business meeting. Every day, before we shut off, we have a team meeting to plan the next day. I confess, rigorous planning is a key skill for a good project manager. But there is something more important than that. But I am getting ahead of myself. Objectives become outcomes. We take the...

04 Jul 2019

Recommended Standards October 2017 saw the launch of the Recommended National Standards for Working with Interpreters in Courts and Tribunals, published by the Judicial Council on Cultural Diversity (JCCD). The JCCD Working Group, a specialist committee appointed by the Council, have just released the Addendum to the National Standards, which explains the NAATI certification model, and...